Validation of a Framework for Enriching Human-Computer-Human Interaction with Awareness in a Seamless Way

Computer supported cooperative work (CSCW) environments enable users to interact with each other by using computers to conveniently share relevant data across the user interface. Awareness is an essential requirement in CSCW to convey precise information about the context in which the work in group is taking place, contributing thus to collaboration between users. In this kind of environments, we need to go beyond traditional human–computer interaction to embrace human– computer–human interaction (HCHI). It is necessary to devise flexible mechanisms to support HCHI in dealing with the diversity of contexts and group concerns. Furthermore, these mechanisms should endeavor to provide a seamless integration with current development techniques. This work presents a multi-purpose framework to include group awareness in HCHI systems in a seamless way. Proposed framework is based on the Dichotomic View of Plasticity approach. An experiment was conducted with two different versions of a specific groupware platform: the original platform and a new version of it, extended by means of the proposed framework. The goal was twofold: (i) to verify the benefits of applying this framework and (ii) to validate, in terms of user satisfaction, the improvement regarding groupware features introduced in the extended version. The results of the experiment backed up our hypothesis by showing that proposed framework is able to add awareness support to existing human–computer–Human (HCH) interfaces in a seamless way. It is also showed that added awareness components effectively contributed to achieve a higher level of collaboration among users.